Dishing up bad service
CUSTOMER service. That is what we expect in return for paying for goods or services.
In reality what we actually receive often falls short of our expectations but the majority of us have become accustomed to letting it slide.Rad more
I do not represent the majority, hence my dialogues with telcos.
The number of occurrences where Toodyay residents have been called to say that they ‘must’ upgrade their phone service or their landline will be cut off appals me.
The fact is that where customers are in the NBN fixed wireless service area, copper lines will remain.
The office of the Telecommunication Ombudsman is aware of this issue and is working to get Telstra to stop this happening.
Loss of service due to planned maintenance should be compensated – especially when it goes on for days at a time.
I believe that customers should be notified in advance and bills adjusted accordingly.
Unplanned outages I can forgive them for.
So that I am not seen as being prejudiced against Telstra, a long conversation with iinet about its failure to notify customers of planned maintenance has gone up the food chain – watch this space.
The scammers calling in the name of Telstra is another ball game altogether.
The powers that be can only act against these guys when a fraud has been committed as in taking money out of your bank account without your consent.
The banks treat transactions as consensual when you are guided into online banking and process a payment as instructed.
So, don’t do it.
Your money is deposited into Australian accounts but transferred almost instantly abroad where it cannot be retrieved.
If we all just accept what is dished up then pretty soon there will be no service dished up and there will be no one to complain to.